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COVID-19 PHASED RESTORATION UPDATE
We care about your financial success and your safety as we work through the COVID-19 pandemic. We are working diligently with a phased approach to safely restore all of our Financial Centers to serve member financial needs. All of our Financial Centers are now open for business and we have expanded our business hours at most locations to 4PM.
Serving your banking needs while working to ensure the safety of our members and employees continues to be our top priority. UNCLE will follow the guidance of the Centers for Disease Control and Prevention (CDC) as well as state and local guidance for best practices and provide updates as they become available.
Learn more about 24/7 access through digital banking services.
Click to expand the below sections to get more specific information:
UNCLE offers a range of financial solutions to help our members.
During this unprecedented outbreak, we understand that you may have unique financial needs. We are committed to doing everything to make navigating this pandemic a little easier. We are committed to looking at your individual situation and working with you during these challenging times.
- Mortgage/Home Equity Line of Credit (HELOC) Assistance Form
If you can continue making your mortgage and HELOC payments, please do so. If you are unable to make your payment(s) due to financial hardship related to COVID-19, we are here to help. Please contact UNCLE Credit Union to discuss options that may be available for your specific situation. To contact us, please fill out our Mortgage and HELOC Assistance Contact Form or email us at memberassistance@unclecu.org. - Credit Cards:
- No Credit Card Minimum Payment until June
Taking advantage of the Credit Card Assistance is simple. You will notice on your statement that there will be no payment due until June. - Credit Card: Platinum Care Card
low-cost, non-variable credit card with a 5.0% APR through 7/25/23.- No cash advance fee through 7/25/20; 2.00% after that.
- Up to $5,000 limit
• Must have a hardship related to COVID-19
- No Credit Card Minimum Payment until June
- Fee-Free ATMs— As an UNCLE member, you have access to over 65,000 fee-free ATMs worldwide and with UNCLE’s participation in the nationwide CO-OP Shared Branching network, you can also access your UNCLE accounts UNCLE Credit Union accounts at over 5,000 locations nationwide! Locate a free ATM >
The call center is available 24/7 at 925-447-5001 or 1-800-34UNCLE for assistance and to discuss options available for consumer loans, mortgages, credit cards and deposit accounts.
UNCLE Credit Union remains open to serve your financial needs.
What UNCLE Financial Centers are open? We feel it is very important to provide regular updates and be transparent concerning the status of individual Financial Centers. We will be updating this chart if changes are necessary.
| Financial Center & Address | Status | ATM Open | Business Hours |
|---|---|---|---|
| UNCLE Main Financial Center 2100 Las Positas Ct Livermore, CA 94551 | Open | Yes | Mon - Fri 10:00am – 3:00pm Sat - Sun Closed |
| UNCLE Pleasanton Financial Center 1987 Santa Rita Road, Suite A Pleasanton, CA 94566 | Open | Yes | Mon - Fri 10:00am – 4:00pm Sat - Sun Closed |
| UNCLE Stockton Financial Center 5757 Pacific Avenue, Suite 120 Stockton, CA 95207 | Open | Yes | Mon - Fri 10:00am – 4:00pm Sat - Sun Closed |
| UNCLE Tracy Financial Center 1829 West 11th Street Tracy, CA 95376 | Open | Yes | Mon - Fri 10:00am – 4:00pm Sat - Sun Closed |
| UNCLE Concannon Financial Center 1809 Holmes Street Livermore, CA 94550 | Open | Yes | Mon - Fri 10:00am – 4:00pm Sat - Sun Closed |
| UNCLE Lab Financial Center 7000 East Ave Bldg 6425 Livermore, CA 94550 | Open | Yes | Mon - Fri 10:00am – 4:00pm Sat - Sun Closed |
Steps we are taking to protect you and our employees during the COVID-19 Pandemic:
- We are closely monitoring the situation and spread of the Coronavirus (COVID-19) in our community, communicating with local officials and looking to the CDC for guidance
- We are working to increase the number of hand sanitizer stations at our Financial Center locations, and increasing the frequency of ATM cleaning
- We are increasing the level and frequency of cleaning at our headquarters and all of the Financial Center locations
- We already have a Business Continuity Plan including a disaster recovery plan which outlines the plan to keep our member service functioning at a high level. We are planning for emerging risk and have already enacted parts of the Business Continuity Plan in order to minimize disruptions to services as much as possible.
- We are firmly committed to doing our part to lessen the impact of the virus, while continuing to meet the financial and banking needs of our membership
- The call center is available 24/7 at 925-447-5001 or 1-800-34UNCLE for assistance and to discuss options available for consumer loans, mortgages, credit cards and deposit accounts.
Information about Government Relief
You may have questions about the stimulus check program through the federal government. Information about this important relief program is housed on the official IRS government website. Click here to be directed to the IRS website.
UNCLE puts the whole credit union a tap away.
You don’t have to go into a branch in order to deposit a check, pay bills, move money or check your balance.
- Members are encouraged to access their account(s) 24/7 digitally via online banking or our mobile app
- All ATMs are available as well as ATMs in the CO-OP shared branch/ATM network
- Explore our Digital Services further and lean how to deposit a check using your mobile phone!
Now is a perfect time to explore the many online banking options that allow you to safely and securely deposit checks, pay bills, check statements and conduct many important financial transactions:
- Deposit Money
- Pay Bills
- Move Money
- Spend Money
- Digital Wallet
- Apply for a loan or other product
We understand our business account holders have unique needs and concerns.
UNCLE’s Business Banking team is here to answer your questions and help guide you through these challenging times.
Payroll Protection Plan (PPP)
We are here to help you navigate and understand the CARES Act, including assistance with completing a loan application for support under the Paycheck Protection Program (PPP).
Economic Injury Disaster Loan Program (EIDL)
Interested in learning more about the SBA Economic Injury Disaster Loan?
Your money is safe and secure
Even during these challenging times you can have confidence you’re your deposits are safe. Your savings federally insured to at least $250,000 and backed by the full faith and credit of the U.S. Government. National Credit Union Administration, a U.S. Government Agency.
Scammers utilize disasters, epidemics, and other situations to take advantage of others.
Be wary of people trying to gather your personal information, get you do donate to bogus charities, etc. Please review the Tips to Avoid Coronavirus Scams from the U.S. Federal Trade Commission, along with UNCLE's Security Account Protection information.
