Protect Yourself Against Fraud

UNCLE Credit Union is dedicated to the safety and security of our members. Unfortunately, fraudulent attempts to access personal information are common. Beware of anyone asking for your account information. Typical information that scammers are looking for includes:

  •  ATM card, credit card and debit card numbers
  • Card expiration dates and security codes
  • Personal Identification Numbers (PINs) and passwords
  • Social Security numbers and other personal details (birthdates, addresses, and clues to common passwords)

Fraudulent attempts to obtain your personal information can be made via email, phone call, text message, or in person. Here are several common types of fraud, but in general, be particularly wary of communications requesting you to reactivate or confirm your account and/or card.

Telephone: Telephone fraud can occur with cell phones or land lines. Typically, the caller poses as a representative from a bank, or another financial institution, and illegally tries to collect your personal information. UNCLE will never call members via telephone or cell phone to request personal information such as bank account numbers, debit or credit card numbers, expiration dates or personal identification numbers. 

Internet: Internet fraud, or "Phishing" often takes the form of emails or internet pop-up boxes that ask you for personal financial information. Typical messages include requests to verify your account numbers, PINs and/or passwords. UNCLE will never initiate requests for personal and/or account information via the Internet. Please read this important message from the US Treasury department for more details on Internet fraud.

ATM/Point of Sale: Thieves have learned to install devices called "Skimmers" on ATMs and Point of Sale machines that collect your card information. Read this article from the FBI for more information.
If you believe you have become a victim of fraud:

Lost/Stolen UNCLE Credit or Debit Card

To report lost or stolen cards, please contact us during business hours: 925.447.5001 or 800.34UNCLE

After business hours: Locate your account number and call our Audio Response System at 925.447.5001 or 800.34UNCLE to block the use of your card. A new card will be issued and mailed to you the next business day after you block the card. If your account has experienced fraud, block use of the card as described above, then contact us on the next business day at 925.447.5001 or 800.34UNCLE to find out how to dispute any fraudulent activity.

 

Contact Us

If you can't find what you're looking for on our site, give us a call at 800-34UNCLE or visit our Contact page for all the details.

Routing Number

UNCLE Credit Union's Routing / Transit number is: 321173072

Your savings federally insured to at least $250,000 and backed by the full faith and credit of the U.S. Government. National Credit Union Administration, a U.S. Government Agency. Equal Housing Lender. We do business in accordance with the Federal Fair Housing Law and the Equal Credit Opportunity Act.
Rates shown are current as of December 18th, 2018

Uncle Credit Union BBB Business Review

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