What is caller ID spoofing?
Caller ID spoofing is when a caller deliberately mimics a legitimate individual, company or government entity’s phone number. This is done for the purpose of obtaining individuals personal information and/or money. We have recently seen credit union's, bank's, and utility company's phone numbers spoofed.
If you are asked for your card information or online banking password, please hang up and call UNCLE Credit Union directly at 925-447-5001.
UNCLE Credit Union is dedicated to the safety and security of our members. As your trusted financial institution, we are here to answer your questions and help you make smart decisions.
UNCLE will never contact you via text to approve a transaction or ask for your financial information.
UNCLE will never ask for your password or login credentials. If you receive a phone call asking for this information, hang up.
If you are suspicious of any interaction with UNCLE, do not provide any information. Call us at (925) 447-5001.
UNCLE will ALWAYS be spelled in capital letters. UNCLE Credit Union will never be written as Uncle Credit Union.
Lost/Stolen UNCLE Credit or Debit Card
To report lost or stolen cards, please login to online banking and block your card using our Card Management services. You can also contact us anytime at (925)-447-5001 to block your card.
A new card will be issued and mailed to you the next business day after you block the card. If your account has experienced fraud, block use of the card as described above, then contact us on the next business day at (925) 447-5001 to find out how to dispute any fraudulent activity.
Stay Informed and Protect Yourself
Beware of anyone asking for your account information. Typical information scammers are looking for includes:
- ATM card, credit card and debit card numbers
- Card expiration dates and security codes
- Personal Identification Numbers (PINs) and passwords
- Social Security numbers and other personal details (birth dates, addresses, and clues to common passwords)
Unfortunately, fraudulent attempts to access personal information are common. Fraudulent attempts to obtain your personal information can be made via email, phone call, text message, or in-person. Here are several common types of fraud: