Caller ID spoofing is when a caller deliberately mimics a legitimate individual, company or government entity’s phone number. This is done for the purpose of obtaining individuals personal information and/or money. We have recently seen credit union's, bank's, and utility company's phone numbers spoofed.

If you are asked for your card information or online banking password, please hang up and call UNCLE Credit Union directly at 925-447-5001.

Phishing occurs when criminals try to get us to open harmful links, emails or attachments that could request our personal information or infect our devices. Phishing messages or “bait” usually come in the form of an email, text, direct message on social media or phone call. These messages are often designed to look like they come from a trusted person or organization, to get us to respond. Look for these common phishing signs:

• Urgent or emotionally appealing language, especially messages that claim dire consequences for not responding immediately

• Requests to send personal and financial information

• Untrusted shortened URLs

• Incorrect email addresses or links, like amazan.com instead of amazon.com

Phone Calls and Text Messages

Telephone fraud can occur with cell phones or land lines. Typically, the caller poses as a representative from a bank, or another financial institution, and illegally tries to collect your personal information. UNCLE will never call members via telephone or cell phone to request personal information such as bank account numbers, debit or credit card numbers, expiration dates or personal identification numbers.

Online and Your Mobile Device

Internet fraud, or "phishing" often takes the form of emails or internet pop-up boxes that ask you for personal financial information. Typical messages include requests to verify your account numbers, PINs and/or passwords. UNCLE will never initiate requests for personal and/or account information via the Internet.

ATMs and Transactions

Thieves have learned to install devices called "Skimmers" on ATMs and Point of Sale machines that collect your card information.
If you believe you have become a victim of fraud:

·         Contact UNCLE Credit Union immediately

·         File a complaint with your local police department, Better Business Bureau, the Federal Trade Commission, and the Internet Crime Complaint Center

Typical information scammers are looking for includes:

•  ATM card, credit card and debit card numbers

• Card expiration dates and security codes

• Personal Identification Numbers (PINs) and passwords

• Social Security numbers and other personal details (birth dates, addresses, and clues to common passwords)