UNCLE Credit Union will never contact you to approve a transaction you did not make. We do not test our alert or fraud securities with UNCLE members. If you are being contacted to approve a fake transaction or provide your financial information, hang up immediately. Please contact us at (925) 447-5001 if you believe you are receiving fraudulent phone calls from UNCLE CU.
UNCLE Credit Union is dedicated to the safety and security of our members. As your trusted financial institution, we are here to answer your questions and help you make smart decisions. If you are ever unsure about something, call us immediately at (925) 447-5001 or visit your local UNCLE financial center.
Lost/Stolen UNCLE Credit or Debit Card
To report lost or stolen cards, please login to online banking and block your card using our Card Management services. You can also contact us anytime at (925)-447-5001 to block your card.
A new card will be issued and mailed to you the next business day after you block the card. If your account has experienced fraud, block use of the card as described above, then contact us on the next business day at (925) 447-5001 to find out how to dispute any fraudulent activity.
Fraud Text Notifications*
Our Fraud Text Notifications solution automatically enrolls all of our members to help keep them safe. When a suspicious transaction is identified, a text message will automatically be sent to your mobile device. You can them simply reply to the text confirming whether or not your recognize the transaction.
*Wireless carrier text fees do not apply to our members.
Stay Informed and Protect Yourself
Beware of anyone asking for your account information. Typical information scammers are looking for includes:
- ATM card, credit card and debit card numbers
- Card expiration dates and security codes
- Personal Identification Numbers (PINs) and passwords
- Social Security numbers and other personal details (birth dates, addresses, and clues to common passwords)
Unfortunately, fraudulent attempts to access personal information are common. Fraudulent attempts to obtain your personal information can be made via email, phone call, text message, or in-person. Here are several common types of fraud: