Mastercard Help Center
With your new EMV chip-enabled UNCLE Mastercard card you will enjoy enhanced benefits and increased security. If you have received your new UNCLE Mastercard debit or credit card and haven't activated it yet, please activate it Today – we will deactivate remaining UNCLE Visa cards soon.
Check out the information below to learn about card activation, our UNCLE Rewards Program, and other FAQs.
If you are currently an UNCLE Visa Debit or Credit Card holder, you will be receiving a new EMV chip-enabled Mastercard this spring. We will be here every step of the way to answer any questions you may have regarding our enhanced debit and credit card program.
We want you to have quick, easy, and secure card activation so we have provided you with some important tips and steps to follow.
To activate your new Mastercard, simply:
- CALL 800-466-0040 from the phone number in our records to activate your new Mastercard OR activate your new card at an ATM or Merchant POS.
- SIGN the back of your new Mastercard.
- CUT UP and discard your old Visa® card.
- PROVIDE your new card number to any companies that automatically bill your card.
- USE your new PIN when shopping at merchants with chip card terminals.
Have card activation questions? Please see our FAQs.
Your New Card
Your new Mastercard is the fast and secure way to pay for everyday purchases anywhere Mastercard is accepted around the globe–while offering you the purchasing convenience and protection you expect and the benefits you deserve.
Your new Mastercard offers you the highest protection at the point of purchase with EMV chip and PIN technology. Learn more about EMV and see how to make a purchase using an EMV chip–enabled card reader.
Mastercard is accepted at 36 million locations worldwide. So you’ll have great access during your travels, and you’ll still be able to use nearly 30,000 CO–OP network ATMs nationwide, surcharge free.
Whether you’re in the neighborhood or a thousand miles from home, your Mastercard comes with a whole host of benefits that vary by card type.
Mastercard’s leading–edge payment technology supports most digital wallets, including Apple Pay and Samsung Pay.
Mastercard SecureCode adds an extra layer of protection for your card when you shop online at select sites. You may be asked for your SecureCode at checkout – to ensure that it’s you using your card.
Below you’ll find an overview of all that your new Mastercard debit or credit card has to offer.
|Benefits at-a-glance||Your Existing Visa Card||Your New Mastercard
|Enjoy added security and convenience with your new UNCLE Mastercard card.|
|UNCLE Choice Rewards Program|
You earn 1 point for every $1.00 you spend using your UNCLE Choice Rewards Mastercard. You can also earn bonus points when you shop through ShoppingFLING and Shop Main Street! The more points you earn, the more reward choices you have!
|Worldwide acceptance at over 36 million places||√||√|
|Debit card purchases are deducted from checking||√||√|
|Cash access at ATMs worldwide||√||√|
|Zero Liability Protection|
You don’t have to worry when you use your Mastercard because it’s covered by Zero Liability protection, whether you pay in-store, online, or over the phone. As a Mastercard cardholder, you’re not responsible in the event that someone makes unauthorized purchases with your card. Certain conditions and exceptions apply. †
|Mastercard Global Service™|
Provides 24 hours a day, 7 days a week member service assistance with Lost and Stolen Card Reporting, Emergency Card Replacement, and Emergency Cash Advances, as well as assistance with locating ATMs.
|Identity Theft Resolution Services||√|
|Mastercard Airport Concierge™||√|
Improves the global usability and security of your card as more merchants at home and abroad switch to advanced chip card terminals.
Doubles most manufacturer or U.S. store brand warranties for up to one additional year.
Reimburses you the price difference on eligible items should you find a lower advertised price within 60 to 120 days from the date of purchase (depending on card type) when you pay with your Mastercard.
Provides up to $250 per product if you become dissatisfied with the product within 60 to 120 days of purchase (depending on card type) and the merchant will not accept the return.
|Mastercard Priceless® Cities|
Get insider access to one-of-a-kind experiences and offers in some of the world’s most exciting cities.
An online mechanism that validates cardholder identity during
card-not-present (CNP) transactions.
UNCLE Has Partnered With Mastercard To Offer Our Members The Highest Level Of Security With More Benefits!
Safety and security are at the core of what UNCLE and Mastercard do together. A wide range of safety and security benefits including Zero Liability and Mastercard ID Theft Protection are part of your new Mastercard card benefits. Mastercard is the only payment brand that provides U.S. cardholders with resolution services—at no extra cost—to help you detect and resolve identity theft.
Mastercard offers more benefits to UNCLE members and is accepted at over 36 million locations worldwide. Not only does Mastercard offer benefits that can save you money, like Mastercard’s Price Guarantee, but they can also protect you with services like SecureCode and Resolution Support.
Your new Mastercard can be used at any EMV chip-enabled terminal or you can swipe it to make purchases at a swipe only terminal. You will still have surcharge-free access to CO-OP’s 30,000 + ATMS and 5,000+ Shared Branch locations, giving you access to your money nationwide.
EMV Chip Cards Are Easy To Use
Your UNCLE Mastercard has an embedded microchip that provides an extra layer of security with every transaction you make. That means, regardless of what type of terminal a merchant has, you’ll be able to use your card anywhere Mastercard is accepted.
At retailers with chip-enabled terminals. The terminal will instruct you to insert and follow the prompts.
- Insert your card with the chip towards the terminal, facing up. Do not remove until prompted.
- Provide your signature or PIN as prompted by the terminal.
- When the terminal says that the transaction is complete, remove your card.
At retailers without chip terminals - Swipe your card and proceed as you normally would.
Over the phone or online - Provide your card information the way you always have when you’re ready to make a purchase.
Fast and safe one-touch checkouts
Your device. Your Choice.
With a quick tap of your device, you can use your UNCLE Mastercard® credit or debit card to pay at millions of store locations that accept mobile payments. You get all of the same benefits your card offers, including added protection of Mastercard Zero Liability.*
You can use any of these trusted wallets:
Look for the contactless symbol when you want to make in-store purchases.
Tap your device to use your Mastercard to pay.
It's secure and private.
Each time you use one of these trusted solutions, a unique one-time-use number, or token, is used so that your payment information is never shared with merchants or stored on your device.**
Plus, you can also get added peace of mind with the other security benefits that come with your card - such as Zero Liability and Mastercard ID Theft Protection.
*Certain terms, conditions and exclusions apply. To learn more about Zero Liability, visit mastercard.us/zeroliability.
**Masterpass tokenization dependent on the merchant.
Apple Pay works with iPhone 6 and later in stores, apps, and websites in Safari; with Apple Watch in stores and apps; with iPad Pro, iPad Air 2, and iPad mini 3 and later in apps and websites; and with Mac in Safari with an Apple Pay enabled iPhone 6 or later or Apple Watch. For a list of compatible Apple Pay devices, see https://support.apple.com/km207105.
Apple, the Apple logo, Apple Pay, Apple Watch, iPad, iPhone, Mac, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. iPad Pro is a trademark of Apple Inc.
Samsung, Samsung Pay, Galaxy s7 and Samsung knox are trademarks or registered trademarks of Samsung electronics co., Ltd. Other company and product names mentioned may be trademarks of their respective owners. Screen images are simulated; actual appearance may vary. Samsung Pay is available on select Samsung devices.
Android Pay is compatible with NFC and HCE-enabled devices running KitKat 4.4 and above. Learn more at android.com/pay.
Android, Android Pay and the Android Logo are trademarks of Google Inc.
Mastercard, Priceless and Priceless Surprises are registered trademarks, and Masterpass and the circles design are trademarks of Mastercard International Incorporated.
©2017 Mastercard. All rights reserved.
EMV Chip Cards:
What are EMV chip cards?
The chip contains your card number, name, and other account information. There is no other personal information stored on the chip. Due to security in the chip, every transaction you make is unique, which makes it extremely difficult for the card to be copied or counterfeited. Your chip card will also have the usual magnetic stripe on the back so that you can continue using your card while merchants are transitioning to new chip card terminals.
What are the benefits of EMV chip technology?
The embedded microchip provides dynamic transaction security features and other capabilities not possible with traditional magnetic stripe cards. A chip card is extremely difficult to counterfeit.
Why is my card being upgraded to an EMV chip card?
EMV Chip technology is already used in other countries and relatively new in the U.S. Your new chip card provides an extra level of security and is easier to use at international locations.
How is this card different from a magnetic stripe card?
An EMV chip card looks just like a traditional card with an embedded chip in addition to the standard magnetic stripe on the back of the card. Rather than swiping your card, you will insert your chip card into the card terminal to complete the transaction.
How does EMV chip technology work?
Every transaction with a chip card has unique data in it. Chip transactions are dynamic, not static like magnetic stripe cards. That is why if someone were able to intercept one of your chip transactions they would not be able to use that information again. This stops fraudsters from being able to create counterfeit chip cards.
Are EMV chip cards new?
Although EMV chip cards are relatively new in the U.S., they have been used elsewhere for many years. In some countries, particularly in Europe, merchants may be more familiar with accepting chip cards.
Where can I use my EMV chip card?
Use your EMV chip card at the exact same merchants you do now—by inserting the card into card terminals that are chip enabled or swiping your card at merchant locations that have not yet switched to chip-enabled card terminals. You can also continue to use your card as you did before for online payments, telephone payments, and at ATMs.
Will My PIN number Change?
Yes, your current PIN number will be changing, however new ones can be selected after receipt of a PIN Mailer with instructions included.