Important information for UNCLE Credit Union Cardholders
Please be advised that UNCLE Credit Union is aware of a recent payment card breach and will be notifying members whose cards were affected by mail. A new card and instructions on how to activate the new card will be mailed to the affected members. A new Personal Identification Number (PIN) will also be mailed separately within a few days of the new card.
Please note that the breach notification did not specify any one merchant. The timeframe for the breach was October 1, 2014 - July 27, 2015.
If you notice any unauthorized or suspicious activity on your account, please contact us at 800-348-6253 (1.800.34UNCLE). Our contact center business hours are Monday-Friday 8:00 am to 6:00 pm and Saturday 10:00 am to 2:00 pm. After business hours, please contact the customer service number on the back of your card.
You may also want to set up email alerts (eAlerts) on your UNCLE accounts to let you know about any attempted efforts to access those accounts. Simply login to Online Banking and select eServices to activate eAlerts.
To learn more on how to protect yourself against fraud, visit our Privacy & Security page.
Below are questions/answers you may have regarding this issue:
Q: How do I know if this breach impacts me?
A: UNCLE will notify affected members by mail whose cards were compromised by this breach. The letter will indicate approx. when a new card will arrive and when the affected card will be closed.
Q: What is UNCLE Credit Union doing about the payment breach?
A: A new card and instructions on how to activate the new card will be mailed to the affected members. A new Personal Identification Number (PIN) will also be mailed separately and within a few days of the new card.
Please call our Contact Center at 800-348-6253 (1.800.34UNCLE) if you have any questions or further concerns. We encourage you to continue to monitor your accounts and recommend setting up alerts. To learn more on how to protect yourself against fraud, visit our Privacy & Security page.
Q: Is it necessary that I close my debit/credit card?
A: You may not have been affected, so we recommend that you closely monitor your accounts for any unauthorized or suspicious activity and contact us immediately if you determine there is a problem.
