Yes, Zoey can answer your basic account questions and can provide responses via text message too.

Zoey will become available soon. More information to be announced.

Zoey is able to accurately respond to many different questions and is constantly learning to answer more questions to better serve our members’ needs.

No, Zoey is a complimentary virtual assistant offered by UNCLE Credit Union to enhance our member experience.

At this time, Zoey is only able to understand and respond in English.

UNCLE aims to assist our members in the quickest and most efficient manner. Zoey will be able to provide support for general questions 24/7.

Yes, as an artificial intelligence (AI) bot, Zoey will have additional capabilities as we move forward as well as a dedicated team that will look at opportunities to improve and enhance Zoey’s features. We will also release Zoey to assist members on our website in the near future via chat.

If you prefer not to use Zoey, you can speak to a representative by following the prompts or simply state “agent” or “member services.”

Yes, if Zoey cannot answer your question, you will be given the option to speak with a member service representative (during normal business hours).